The Acting Comptroller General of Immigration (Ag. CGI), Isah Jere Idris has stressed out that it is important to engage all the critical stakeholders at the Ports for frank discussions on how they can jointly emplace measures to eradicate some sharp and inglorious processes of a few Officials at the Ports that have continued to diminish the country’s image and discourage potential visitors from coming into the country.
He made this known when he paid working visits to the Abuja and Lagos Airport to meet with critical stakeholders at the Ports to discuss on strategies to improve the quality of service delivery at the nation’s major entry ports.
Jere Idris stated that his visit has become necessary following some disturbing reports of unprofessional practices by some officials of the agency at the Ports.
The Ag. CGI was contained in a statement by the Assistant Comptroller of Immigration Service Public Relations Officer, ACI Amos Okpu, called for enhanced cooperation and collaboration among heads of the various agencies at the Ports for a coordinated fight against Officials found to be involved in unacceptable conducts at the nation’s entry Corridors.
He advised passengers to constantly resist, reject and report any instances of bribe solicitations, extortion and any unprofessional conducts by any personnel to appropriate Desks within the Ports.
Responding, the Regional General Manager of the Airport, Mr. Mahmud Liman Sani, also stressed that his agency, the Federal Airports Authority of Nigeria (FAAN), is committed to any efforts at riding the Airports from all unprofessional conducts by Officials saying recent reports of sharp practices at the Ports have been quite disturbing and must be addressed by heads and Personnel of all the agencies at the Ports.
In his contribution, the Comptroller of Immigration in-Charge of the Airport, CIS Babali Mohammed assured firm commitment to professionalism by his personnel as well improved service delivery to the people.
The statement noted that after, the Ag. CGI departed Abuja for the Lagos Airport, where he held similar engagement Sessions with officials of agencies at the Airport.
“He reiterated his call for synergy among agencies at the Port and high investments in quality service delivery so as to enrich travelers’ experiences across the nation’s entry Corridors” the statement said.
While welcoming the Ag. CGI, the Regional General Manager of South West of the Federal Airports Authority of Nigeria (FAAN), Mrs. Victoria Shinaba expressed delight at the visit stressing that all agencies at the Ports should join forces to clean up the very unacceptable practices going on at the nation’s Ports.
She noted that all the secret cameras at the Lagos Port have been revamped and called on passengers to report any poor conducts by any officials through all available channels at the Ports for appropriate actions.
Mrs Victoria further called on other agencies at the Ports to step up checks and monitoring of their staff to ensuring that no officials get away with any allegation of sharp practices.
According to the statement, the Assistant Comptroller General of Immigration in-charge of Zone “A” Lagos, ACG Oluremi Talabi praised the Ag. CGI for finding out time to personally come to Lagos for the timely interactive Session with Officials and agencies at the Port to address poor service delivery.
She remarked that the message had been delivered and assured that her Office shall continue to sensitize the workforce on the path of high quality service delivery to all passengers.
The statement again indicated that “Passengers may also forward all such complaints to any of the following Platforms:
(i). Telephone Number……+2348021819988